TinkRworks Policies & Waivers
RETURN POLICY
Returns / Exchanges
TinkRworks would like you to be completely satisfied with your purchase. Your happiness is our highest priority. Regrettably, we can only offer a refund or exchange of the product if the product is faulty or defective.
So if you encounter an issue with a product you purchased from TinkRworks directly or from its online store, you must reach out to our support team via our website or by contacting us at support@tinkrworks.com to initiate a support case. Once the TinkRworks support team has determined that a return or exchange is necessary, you may ship the product back to TinkRworks for refund or exchange.
These returns must be made within 14 days of your receipt of the product.
Only products purchased directly from TinkRworks or its online store may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. Products which are not eligible for return or exchange will not be returned to sender and will not be eligible for credit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your exchange will be processed and a replacement item will be shipped to you.
Shipping
To return your product, you should mail your product to: TinkRworks Inc, 501 West Lake Street, Suite 106, Elmhurst, IL 60126, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
WAIVERS
General Release For Design and Created Items
As part of the TinkRworks STEAM Direct program, participants will be working with TinkRworks materials at home (such items being referred to herein as “TinkRworks Items”). The manner in which the participants use the TinkRworks Items is beyond our control. TinkRworks desires to limit its liability with respect to the use of the TinkRworks Items. Accordingly, in exchange for the participants being permitted to participate in the program, you agree as follows:
You hereby release and forever discharge TinkRworks, Inc and its managers, officers, agents, contractors, and employees (collectively, “TinkRworks”) from all claims, demands, damages, costs, losses, penalties, attorneys’ fees, obligations, judgments, expenses, compensation, and liabilities arising from or in connection with the use of any TinkRworks Items, in law or equity, whether known or unknown, contingent or otherwise.
Further, you agree to indemnify, defend, and hold TinkRworks harmless from all third-party claims, demands, damages, costs, losses, penalties, attorneys’ fees, obligations, judgments, expenses, compensation, and liabilities arising from or in connection with the use of any of my child’s TinkRworks Items, in law or equity, whether known or unknown, contingent or otherwise.
TinkRworks Waiver/Release of Claims
Please read this form carefully and be aware that by agreeing to this form and participating in the programs listed that you will be waiving and releasing all claims for injuries you or your children might sustain arising out of these programs, and that you further understand and hereby agree that your child cannot be left unattended during their participation in the TinkRworks STEAM Direct program. You also hereby acknowledge that parts of the Program may be dangerous if used improperly and agree to assume any associated risks. You will also adhere to safety materials and instructions that may be provided.
Release and Hold Harmless Agreement
As a participant in this TinkRworks program, you recognize and acknowledge that there are certain risks of injury and I waive and relinquish all claims I or my children may have against TinkRworks and its officers, agents, servants and employees as a result of participating in this program. I further agree to indemnify, hold harmless and defend TinkRworks and its officers, agents, servants and employees from any and all claims sustained or caused by myself or my children arising out of, connected with, or in any way associated with the activities of this program. I give my child permission to participate in this program, and on the child’s behalf as parent and/or legal guardian I hereby waive, release and forever discharge any and all claims against TinkRworks or its commissioners, employees or volunteers for damages and/or injuries which may arise from my child’s participation in the program.
PRIVACY POLICY
TinkRworks Privacy Policy
TinkRworks Inc (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.
For purposes of this Agreement, “Service” refers to the Company’s products or services which can be accessed via our website at TinkRworks.com or through our mobile or desktop apps. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service. By accepting our Privacy Policy you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
What Information We Collect
We only collect two types of non-personal information: (1) information that is used in order to license our product to you and (2) log data that is used to diagnose our Service and improve its quality.
Licensing Data
When you register our software using a TinkRworks-provided license key, we collect non-personal information from your machine, including its IP address and MAC address (unique machine identifier) in order to maintain accurate licensing of our software.
Log Data
While you use our Service and in the case of an error in our applications, we collect data and information on your device called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@tinkrworks.com.